Case Study #2
Customer Vertical: Pipeline | Mining | Utilities
Turn-key Remote Monitoring
Customer: A major petroleum transportation, storage and natural gas liquids processing business
Location: Alberta, Canada
Date of Delivery: On-going (5 Year Contract)
Products Delivered: Fixed iDirect VSAT + Network
Hyperlink currently provides two major pipeline companies in the Canadian midstream oil and gas industry with SCADA monitoring (supervisory control and data acquisition) services. Along several major routes, our SCADA network includes more than 70 satellite antennas with monthly data connectivity as part of the customer’s SCADA solution.
Contractually, all agreements impose strict reporting and service measures on Hyperlink, reflective of the company’s unique ability to respond rapidly to any threat or downtime to the availability of its network services.
As an iDirect teleport owner and operator, the customers SCADA solution leverages its 24/7/365 network operators centre (NOC), which provides monitored remote support for pipeline operations, coupled with field technician’s service in the case of an emergency. NOC also provides advance network warnings, maintaining continuous monitoring of data, along with daily updates to the customer if the network is unavailable at any time during operations.